Questions before your first bag?

We plan roasting around active orders and current inventory so bags move quickly. Most orders ship within 5 business days, and coffee bags include a roasted-on date when applicable.

Yes. You can buy single bags, samples, bundles, and gifts from the shop without starting a subscription.

Start with the sampler or choose the coffee whose tasting notes sound closest to what you already enjoy. If you want a second opinion, send a note through the contact page and we’ll help you pick.

Yes. Most coffees can be ordered as whole bean, coarse grind, drip grind, fine grind, or espresso grind. Whole bean keeps the most flexibility if you have a grinder at home.

Shipping is calculated from the items, destination, and package profile. For subscriptions, shipping is separate from the discounted coffee subtotal. Sending more bags in one shipment can reduce the shipping cost per bag.

Subscribe-and-save pricing helps offset shipping, and the biggest lever is combining coffee into fewer deliveries. For many households, that means one monthly shipment with several bags. If you’re stocked up, skip a month and order enough for the next stretch. Bags are sealed for freshness and will keep tasting great for weeks after the roasted-on date, especially when you buy whole bean and grind at home.

Most orders ship within 5 business days. If something needs extra time, we’ll communicate instead of leaving you guessing.

Yes. Shipped orders include tracking when a carrier label is created. You can also use the order tracking page if you have your order details.

Contact us and we’ll make it right. Include your order number and a quick description of what happened so we can help quickly.

Choose a plan, pick your coffee and grind preferences, and we’ll create recurring orders on your schedule. You can manage the subscription from your dashboard.

Yes. You can pause, skip a delivery, or cancel from your dashboard before the next shipment is prepared. There is no long-term commitment.

Yes. You can update your subscription preferences and delivery address from your dashboard. Changes apply to upcoming deliveries that have not already been prepared.

When add-ons are available, you can shop for extras tied to your upcoming subscription delivery so they travel with that shipment.

Yes. Gift subscriptions are available, and you can also send coffee, bundles, or gift cards depending on what is currently in the shop.

Yes. Digital gift cards are delivered by email and can be used toward eligible Acer Coffee purchases.

Use the contact page and include your order number if you have one. We’re here for order questions, coffee questions, and practical brewing help.