Privacy Policy

Information We Collect

We collect information you provide when you place an order, create an account, manage a subscription, buy or redeem a gift, contact support, leave a review, or subscribe to email updates. This may include your name, email address, phone number, billing and shipping addresses, order details, coffee and grind preferences, account credentials, support messages, and newsletter preferences.

A gift purchaser may provide a recipient's name, email address, and personal message. We use that information to deliver the invitation, match the gift to the recipient's verified account, administer prepaid deliveries, and provide support. Contact us if you believe your information was provided for a gift in error.

Payments are processed by Stripe. Acer Coffee receives payment status, transaction identifiers, limited payment method details, and related billing information, but we do not store full card numbers.

We may also collect technical information such as IP address, browser type, device information, pages viewed, referral source, and security logs when you use the site.

How We Use Information

• Process orders, subscriptions, gift cards, payments, refunds, shipments, and order updates.
• Provide account access, customer support, delivery tracking, and subscription management.
• Communicate about purchases, service notices, security issues, and policy updates.
• Send marketing emails only when you opt in, with the ability to unsubscribe.
• Improve our products, site, inventory planning, fulfillment, fraud prevention, and security.
• Comply with legal, tax, accounting, payment network, and regulatory obligations.

How We Disclose Information

We disclose information only as needed to operate Acer Coffee and provide the services you request. This includes secure disclosure to payment processors such as Stripe, shipping and tracking providers such as EasyPost, USPS, and UPS, email and newsletter providers, hosting and infrastructure providers, fraud prevention tools, professional advisers, and customer support tools.

The method of disclosure depends on the service involved and may include secure integrations, encrypted web forms, carrier label systems, email systems, admin tools, or legally required records. We may also disclose information if required by law, to protect rights and safety, to investigate fraud or abuse, or as part of a business transfer such as a merger, financing, or sale of assets.

We do not sell personal information.

Security Practices

We use reasonable administrative, technical, and operational safeguards designed to protect personal information. These include HTTPS for site traffic, account authentication, limited administrative access, payment processing through Stripe, framework protections against common web attacks, access controls, and operational review of sensitive workflows.

No online system can be guaranteed completely secure. If you believe your account or information may have been compromised, contact us at support@acercoffee.com.

Retention And Your Choices

We keep information for as long as needed to provide services, manage accounts and subscriptions, maintain business records, resolve disputes, prevent fraud, and meet legal obligations. You may update account information in your dashboard, unsubscribe from marketing emails, or contact us to request access, correction, or deletion of personal information where applicable.

Children's Privacy

Acer Coffee is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us so we can review and delete it where appropriate.

Changes To This Policy

We may update this policy from time to time. When we do, we will revise the updated date on this page. Material changes may also be communicated through the site or by email when appropriate.