Refund Policy

Coffee Returns

Coffee is perishable, so we generally do not accept returns of coffee products and cannot resell coffee after it has shipped. If there is a problem with your order, contact us and we will review the situation with care.

Damaged, Incorrect, Or Missing Items

If your order arrives damaged, incorrect, missing items, or otherwise not right, contact support@acercoffee.com as soon as possible, ideally within 7 days of delivery. Include your order number, what happened, and photos when they would help us understand the issue.

Depending on the situation, we may offer a replacement, store credit, refund, or another reasonable resolution at our discretion.

Refunds

Approved refunds are usually returned to the original payment method. Your bank, card issuer, or payment provider may take additional time to post the refund after it is processed.

Shipping charges may be non-refundable unless the issue was caused by an Acer Coffee fulfillment error or another circumstance where we determine a shipping refund is appropriate.

Subscriptions

You may update, pause, skip, or cancel eligible subscriptions before the next shipment is prepared. Changes made after an order has entered fulfillment may apply to the following shipment instead.

Gift Cards And Gifts

Gift cards are not redeemable for cash except where required by law. Gift subscriptions are one-time prepaid purchases, and unused prepaid coffee does not expire.

The purchaser or recipient may contact support to request cancellation or refund review for a gift subscription. We review eligibility and any refund amount based on the gift's redemption status, completed deliveries, reported order issues, and applicable law. Gift subscription refunds are not automatic or prorated by the site.

Approved gift subscription refunds are returned to the purchaser's original payment method. A recipient cannot exchange unused prepaid coffee for cash. Coffee that has already entered fulfillment follows the damaged, incorrect, or missing item process above.

Questions

For refund or order issue questions, contact support@acercoffee.com. You can also review our Terms of Service and Privacy Policy.